UCCX Integration

This video gives a quick overview of the steps to integrate UCCX and CUCM for the first time.

  • In CUCM you would like to create an application user and assign AXL permissions to it.
  • Make sure the AXL web service and CTI manager are running on the PUB.
  • Login into UCCX with the default credentials Administrator and pass: ciscocisco
  • Provide the information for the AXL account provisioned in CallManager
  • Upload the license files ( You can use the demo license included in the CD
  • Select the CTI Manager, JTAPI server and create the rmcm and jtapi user accounts on UCCX
  • Submit the changes.

More videos will come for specific features of the UCCX platform. Stay tuned.


Posted on January 21, 2010, in CUCM. Bookmark the permalink. Leave a comment.

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